Customer Support

We want to make sure your time spent on shop-confete.com is as smooth and simple as possible.  Below you’ll find answers to some of our frequently asked questions.  If you don’t see your question answered here, please contact us here or email us at hi@shop-confete.com.

Orders and Payment

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Confête accepts Visa, Discover, Mastercard, American Express, Paypal, Google Pay and Apple Pay.  

Prices are listed in US dollars.  

Please note orders cannot be cancelled or altered after they are placed as payment is processed automatically. 

HOW CAN I TRACK MY ORDER?

Once you place your order, you will receive a confirmation email sent to the email address associated with your order.  Orders generally take 2-4 business days for processing and shipping.  

Once your order has been shipped, you will receive an email with the tracking number for your package.  

You can always see your orders and the status of your orders by logging into your account. 

HOW DO I CANCEL OR CHANGE MY ORDER?

We want to make sure we get your order out to you as quickly as possible.  For this reason, once the order is placed, it cannot be changed.  

CAN I USE MORE THAN ONE DISCOUNT CODE IN MY ORDER?

You can use only one discount code per order.

Shipping

WHAT SHIPPING METHODS ARE AVAILABLE?

Spend over $100 to get free standard shipping to anywhere in the Continental U.S.  Orders typically take between 2-4 business days to be processed and shipped.

For all orders under $100, we offer $5 flat rate shipping to anywhere in the Continental U.S.

For Alaska, Hawaii, and Puerto Rico, standard shipping rates apply. 

We also offer expedited shipping.  Options and pricing will be displayed at checkout.  

Weekends and holidays are not considered business days and are excluded from processing and shipping, so please take that into consideration when choosing your method of shipping.

You will receive an email with tracking information when your order has been shipped.  

Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.

DO YOU SHIP INTERNATIONALLY?

Not yet, but we hope to in the future!

WHAT IF MY ORDER IS DAMAGED?

If you have received a damaged or incorrect item, contact us at hi@shop-confete.com within 3 days of receiving it.  Send us a note with a photo of the damaged/incorrect item and your order number, and we’ll take care of it for you.

MY ORDER WAS LOST, NOW WHAT?

We are so sorry this happened!  While the shipping carrier is responsible for the delivery of your package once it leaves our warehouse, contact us, and we will open an inquiry into the lost package. We will do our best to get it to your door.  Ultimately, Confête is not responsible for any lost packages. 

MY ORDER WAS STOLEN, NOW WHAT?

Confête is not responsible for any stolen packages.  

Return Policy & Return Center

HOW CAN I RETURN SOMETHING? 

While we at Confête hope you love every order from us, we understand there may be a need to return your item.  Below you will find details on our return process and policy.  

You can return online by visiting our Returns Center HERE.  There, you can print off a shipping label and drop off at the carrier listed on the label.  You will receive an email when your return is received and your refund has been processed.  

WHAT’S YOUR RETURN POLICY/ ARE REFUNDS FREE?

We accept returns within 30 days. 

For a free return:  We accept all unused and unworn merchandise for a refund to the original payment or e-gift card when postmarked within 14 calendar days from the day you receive your order, free of charge.  The item must be unused and unworn with tags attached and include all original packaging.    

For a store credit return: Items can be returned after 14 days and postmarked within 30 days of receipt for store credit.  The return shipping fee will be deducted from your refund. The items must be unused and unworn with tags attached and include all original packaging.      

Items marked final sale cannot be returned, refunded or exchanged.  For questions, email hi@shop-confete.com.

We reserve the right to refuse a refund if the item has signs of wear, damage, stains or alteration.   If items are returned to us with makeup, deodorant, perfume or other stains, the items will be shipped back to you and you are subject to the additional shipping cost. 

Gift cards may not be returned.  

CAN I EXCHANGE FOR A DIFFERENT SIZE?

Unfortunately, we do not offer exchanges at this time.  We hope to offer this in the future, but feel free to reach out if the size you want is gone by emailing hi@shop-confete.com.  We might be able to custom order a piece just for you!

Sizing

WHAT SIZE SHOULD I ORDER?

Our styles fit according to established U.S. standards for fit and sizing, but of course, every piece is unique as we carry many different brands.  

Please check out our sizing tips on every product page for more detailed help on an item or email a stylist at hi@shop-confete.com for more information on how a particular item fits.  

Partnerships

DO YOU WORK WITH BLOGGERS AND OTHER WEDDING, DECOR AND PARTY PROFESSIONALS?

We sure do!  We love to collaborate with similarly minded party people.  Email us at hi@shop-confete.com.  

Contact Us

CUSTOMER SERVICE HOURS

Monday - Friday 

9am - 5pm PT

hi@shop-confete.com

(415) 483-5667

For questions about orders, please include order number and name on the order in the body of the email.