Shipping & Returns
At Confête, we want to ensure that you have the best shopping experience possible. If you happen to have any additional questions than what is outlined below, please feel free to contact us or email us at email@example.com.
WHAT SHIPPING METHODS ARE AVAILABLE?
Spend over $150 to get free standard shipping to anywhere in the Continental U.S. Orders typically take between 2–4 business days to be processed and shipped, and then can take 2-5 business to arrive once shipped out via our standard shipping methods.
For all orders under $150, we offer a $6 flat-rate shipping to anywhere in the Continental U.S.
For Alaska, Hawaii, and Puerto Rico, standard shipping rates apply.
We also offer expedited shipping. Options and pricing will be displayed at checkout. Expedited shipping orders will be processed and shipped on the same business day if placed before 12:00 pm PT, or the next business day if placed after 12:00 pm PT. An estimated delivery date will be displayed at checkout for expedited shipping options.
Weekends and holidays are not considered business days and are excluded from processing and shipping, so please take that into consideration when choosing your method of shipping. That includes expedited shipping orders. All expedited shipping orders that are placed on a weekend or holiday will be processed and sent out on the next business day.
You will receive an email with tracking information when your order has been shipped.
Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.
DO YOU SHIP INTERNATIONALLY?
Not yet—but we hope to in the future!
WHAT IF MY ORDER IS DAMAGED?
If you have received a damaged or incorrect item, contact us at firstname.lastname@example.org within 3 days of receiving it. Send us a note with a photo of the damaged/incorrect item and your order number, and we’ll take care of it for you.
MY ORDER WAS LOST, NOW WHAT?
We are so sorry this happened! While the shipping carrier is responsible for the delivery of your package once it leaves our warehouse, contact us and we will open an inquiry into the lost package. We will do our best to get it to your door. Ultimately, Confête is not responsible for any lost packages.
MY ORDER WAS STOLEN, NOW WHAT?
Confête is not responsible for any stolen packages.
Return Policy & Return Center
HOW CAN I RETURN SOMETHING?
While we, at Confête, hope you love every order from us, we understand there may be a need to return your item. Below you will find details on our return process and policy.
You can return online by visiting our Returns Center here. There, you can print off a pre-paid shipping label and drop it off at the carrier listed on the label. You will receive an email when your return is received and your refund has been processed. Once we receive your return, please allow at least 14 business days for your return to be processed.
WHAT’S YOUR RETURN POLICY/ ARE REFUNDS FREE?
We accept returns within 30 days. Exclusions apply. See below
For a refund to original payment: We gladly accept most unused and unworn merchandise for a refund to the original payment or e-gift card when postmarked within 14 calendar days from the day your order is delivered. The item must be unused and unworn with tags attached, include all original packaging and be returned in the same condition in which you received it. A $12 return shipping label fee will be deducted from the refund if you use the provided pre-paid label. No shipping fee will be charged to customers that opt for a refund to store credit when sent back within 14 days of delivery. Some items are not eligible for a free return due to the handmade nature of the item. These items are subject to a re-stocking fee. Items with restocking fees are listed on the individual product pages. All sale items, jewelry and hair accessories are final sale and unable to be returned. Please note that original shipping costs are non-refundable.
For a store credit return: Customers who opt for a store credit return will not be charged a return shipping fee if the return is postmarked within 14 days of the date of delivery. Items returned after 14 days and postmarked within 30 days of receipt are only eligible for store credit. The $12 return shipping fee will be deducted from your refund. These items must be unused and unworn with tags attached, include all original packaging and be returned in the same condition in which you received it.
We do not accept returns postmarked more than 30 days after delivery.
Due to high demand and shipping costs related to our hat collections, hats purchased are returnable for store credit only or exchange.
Sale items are all final sale and cannot be returned, refunded, or exchanged. For questions, email email@example.com.
Please note, the return MUST be returned in the original package or a similar type of package. For example, if your item was sent to you in a soft polymailer, you cannot return the item in a box. Otherwise, the difference in return shipping will be deducted from your return. Our return labels are based on the size of our provided package.
We reserve the right to refuse a refund if the item has signs of wear, damage, stains, or alteration. If items are returned to us with makeup, deodorant, perfume, pet hair, or other stains, the items will be shipped back to you and you are subject to the additional shipping cost.
To ensure that you receive the correct refund amount, you MUST request a return for every item that you are sending back. If additional items not submitted for in our return portal are received, they will be processed only for store credit.
Please be aware that we track orders and returns according to the day they are scanned into the post office or UPS.
Gift cards may not be returned.
Unfortunately, we cannot make exceptions to the above policy for any reason.
ARE RETURN LABELS FREE?
Yes, if you choose a refund to store credit. If you choose a refund to your original form of payment and use the provided pre-paid return shipping label, the $12 cost of the label will be deducted from your return total once we process it. You also can always ship it back with your own label and choice of carrier. However, should you choose to not use our pre-paid label, please keep a record of the tracking information as we will not have it.
WHAT IS YOUR RETURN PROCESSING TIME?
Once you receive an email that your item(s) has reached our warehouse, please allow around 14 business days to process your return. We greatly appreciate your patience.
CAN I EXCHANGE FOR A DIFFERENT SIZE?
Yes - you can! Select exchange in our returns center, and it'll guide you through selecting the new size. Once your previous item has been returned to our warehouse, we will send out the new item to you. If the exchanged item is also returned, return shipping will be deducted from your refund.
Have More Questions?
Our team is always here to help in any way that we can! Get in touch with our customer service team by visiting our contact page.