Shipping & Returns
At Confête, we want to ensure that you have the best shopping experience possible. If you happen to have any additional questions than what is outlined below, please feel free to contact us or email us at firstname.lastname@example.org.
WHAT SHIPPING METHODS ARE AVAILABLE?
Spend over $100 to get free standard shipping to anywhere in the Continental U.S. Orders typically take between 2–4 business days to be processed and shipped.
For all orders under $100, we offer a $5 flat-rate shipping to anywhere in the Continental U.S.
For Alaska, Hawaii, and Puerto Rico, standard shipping rates apply.
We also offer expedited shipping. Options and pricing will be displayed at checkout.
Weekends and holidays are not considered business days and are excluded from processing and shipping, so please take that into consideration when choosing your method of shipping.
You will receive an email with tracking information when your order has been shipped.
Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.
DO YOU SHIP INTERNATIONALLY?
Not yet—but we hope to in the future!
WHAT IF MY ORDER IS DAMAGED?
If you have received a damaged or incorrect item, contact us at email@example.com within 3 days of receiving it. Send us a note with a photo of the damaged/incorrect item and your order number, and we’ll take care of it for you.
MY ORDER WAS LOST, NOW WHAT?
We are so sorry this happened! While the shipping carrier is responsible for the delivery of your package once it leaves our warehouse, contact us and we will open an inquiry into the lost package. We will do our best to get it to your door. Ultimately, Confête is not responsible for any lost packages.
MY ORDER WAS STOLEN, NOW WHAT?
Confête is not responsible for any stolen packages.
Return Policy & Return Center
HOW CAN I RETURN SOMETHING?
While we, at Confête, hope you love every order from us, we understand there may be a need to return your item. Below you will find details on our return process and policy.
You can return online by visiting our Returns Center. There, you can print off a shipping label and drop it off at the carrier listed on the label. You will receive an email when your return is received and your refund has been processed.
WHAT’S YOUR RETURN POLICY/ ARE REFUNDS FREE?
We accept returns within 30 days. Exclusions apply. See below
For a free return: We accept most unused and unworn merchandise for a refund to the original payment or e-gift card when postmarked within 14 calendar days from the day you received your order, free of charge. The item must be unused and unworn with tags attached and include all original packaging. Some items are not eligible for a free return due to the handmade nature of the item. These items are subject to a re-stocking fee. Items will restocking fees are listed on the individual product pages. All jewelry and hair accessories are final sale and unable to be returned.
For a store credit return: Items can be returned after 14 days and postmarked within 30 days of receipt for store credit. The return shipping fee will be deducted from your refund. The items must be unused and unworn with tags attached and include all original packaging.
Due to high demand and shipping costs related to our hat collections, hats purchased are returnable for store credit only or exchange.
Sale items are all final sale and cannot be returned, refunded, or exchanged. For questions, email firstname.lastname@example.org.
Please note, the return MUST be returned in the original package or a similar type of package. For example, if your item was sent to you in a soft polymailer, you cannot return the item in a box. Otherwise, the difference in return shipping will be deducted from your return. Our free return labels are based on the size of our provided package.
We reserve the right to refuse a refund if the item has signs of wear, damage, stains, or alteration. If items are returned to us with makeup, deodorant, perfume, pet hair, or other stains, the items will be shipped back to you and you are subject to the additional shipping cost.
Gift cards may not be returned.
CAN I EXCHANGE FOR A DIFFERENT SIZE?
Yes - you can! Select exchange in our returns center, and it'll guide you through selecting the new size. Once your previous item has been returned to our warehouse, we will send out the new item to you. If the exchanged item is also returned, return shipping will be deducted from your refund.
Have More Questions?
Our team is always here to help in any way that we can! Get in touch with our customer service team by visiting our contact page.