Shipping policy
Confête Shipping FAQs
WHAT SHIPPING METHODS ARE AVAILABLE?
Spend over $150 to get free standard shipping to anywhere in the Continental U.S. Orders typically take between 2–4 business days to be processed and shipped, and then can take 2-7 business to arrive once shipped out via our standard shipping methods.
For all orders under $150, we offer a $6 flat-rate shipping to anywhere in the Continental U.S.
For Alaska, Hawaii, and Puerto Rico, standard shipping rates apply.
We also offer expedited shipping. Options and pricing will be displayed at checkout. Expedited shipping orders will be processed and shipped on the same business day if placed before 12:00 pm PT, or the next business day if placed after 12:00 pm PT. An estimated delivery date will be displayed at checkout for expedited shipping options.
Weekends and holidays are not considered business days and are excluded from processing and shipping, so please take that into consideration when choosing your method of shipping. That includes expedited shipping orders. All expedited shipping orders that are placed on a weekend or holiday will be processed and sent out on the next business day.
You will receive an email with tracking information when your order has been shipped.
Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.
DO YOU SHIP INTERNATIONALLY?
We can usually find a way to get our global customers something special. Feel free to reach out to hi@shop-confete.com to see if it's possible to ship to your country!
WHAT IF MY ORDER IS DAMAGED?
If you have received a damaged or incorrect item, contact us at hi@shop-confete.com within 3 days of receiving it. Send us a note with a photo of the damaged/incorrect item and your order number, and we’ll take care of it for you.
MY ORDER WAS LOST, NOW WHAT?
We are so sorry this happened! While the shipping carrier is responsible for the delivery of your package once it leaves our warehouse, contact us, and we will open an inquiry into the lost package. We will do our best to get it to your door. Ultimately, Confête is not responsible for any lost packages.
MY ORDER WAS STOLEN, NOW WHAT?
Confête is not responsible for any stolen packages.